What's your opinion on dealing with worker cynicism?

I have found that a one on one friendly debate with the individual works best. This gives opportunity for both sides to state their concern. But, I have found that some individuals are just out for an argument.

I tell them that it is in their best interest to have a safe work environment. I want to see everyone go home the same way they came to work "in one piece". It is better to spend money upfront to fix any safety problems then spending money to cover the expenses occurred due to an accident.

Our utility has found that combining management support with engaging employees at all levels (I.e. employees train, contribute ideas, etc.) it helps create more buy in at all levels instead of being a downward push from our managers.

If the employee is a chronic complainer then usually i would ignore them. If however this was engaged and thoughtful worker I would speak with them because they just might have some valuable feedback regarding our safety efforts.

Recognizing associates come from different backgrounds where accidents might be a way of life, the one on one discussion focusing on what is indeniable, that safety is about protecting the associate and their family can be basically changing that associate's culture. often cynical associates need to have that one on one to show your committment and to boil it down to how it benefits the associate. It takes time, but a good investment.

I like to take a two step approach, first I give the individual the opportunity to express their concern then I try to educate them on the merits of working safely, if I see no result/by-in I will then ask one of the more seasoned and respected workers to counsel the individual and try to make him/her understand that we want everyone to go home to their family everyday.

Whenever I have the opportunity I speak directly to the employee - this is a 2-way conversation, but I want to ensure they understand that I am concerned about their personal safety and want them to remain safe for their families - this is not about the numbers. However, I also utilize other employees / natural leaders(their peers) to encourage safe behaviors and create an environment that is becomes reinforcing and sustainable.

I will either talk to employees one on one or in a group situation. You always tend to have a few employees who have issues with safety, but you need to work with them to help make them understand what type of health hazards can take place if we do not work safely. Have used visual aids such as photos of accidents (some graphic) to help make the point. What I find is once they understand that their families and their best interest is your main concern you find their opinion changes.

You have to talk individually to them, first of all. You enforce company policy verbally to the individual. They should already know this, but you have to cover all of the bases. Problem employees need that one-no-one contact, group meetings will not suffice.

I've found in my line of work that a chronically cynical worker will remain that way as long as you allow it to happen. The sooner you are willing to engage the individuals behavior or attitude the less chance for it to spread. Success with this type of person will typically only happen by a face to face sit down casual environment. You have to find what actually motivates them personally and professionally and create a find a way to integrate your concerns with their passions. Some people just need help seeing the bigger picture.