Workplace violence

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When customers get hostile

Help workers stay safe
Pre-COVID-19 pandemic work life may not return as quickly for employees in customer-facing industries. As some experts see it, the immediate future for workers in grocery, retail, hospitality and similar sectors still includes the risk of stress and anxiety stemming from interactions with angry or aggressive customers.
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Hospital accreditation group publishes new, revised requirements for workplace violence prevention

Oakbrook Terrace, IL — Hospitals and critical access hospital programs accredited by The Joint Commission will be required to conduct an annual analysis of the facility’s workplace violence incidents, as well as provide health care employers and workers with workplace violence prevention training, education and resources under new and revised requirements set to go into effect Jan. 1.
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