Which hourly workers leave their shifts ‘feeling good’?

San Francisco — Hourly employees in the supply chain sector “need support,” a software provider’s study of worker happiness shows.

For its second annual Shift Pulse Report, workplace software developer Deputy used its Shift Pulse tool to measure the sentiment hourly employees across the hospitality, health care, retail and services industries had toward their work. The employees, after 421,000 individual shifts, rated how they felt on a sliding scale, from “stressed” to “amazing.”

Among employees in the supply chain sector, workers in warehousing and storage were the least satisfied with their job – 19% said they felt stressed or frustrated afterward. That group was followed by delivery and postal service workers (13%); logistics, distribution and freight workers (11%); and manufacturing workers (9%).

On the flip side, the retail industry had the highest percentage of employees who feel “amazing” after their shifts, at 52%. Next was the hospitality industry, at 50%.

Within the retail sector, those employed at tobacco, e-cigarette and marijuana stores recorded the most “amazing” shifts (70%). Another 18% of shifts left them feeling “good” – netting 87% of shifts with positive emotions.

Overall, health care workers reported mostly positive emotions, with 78% of shifts leaving them feeling good or amazing, according to a Deputy press release. However, not all of them left work with the “same feel-good vibes”:

• Dentists experienced the highest percentage of shift satisfaction in the sector, with 96% of shifts inspiring positive emotions (87% saying “amazing” and 9% saying “good”).
• Hospital workers reported position emotions after 85% of their shifts – 56% were “amazing” and 28% were “good.”

“The U.S. depends on hourly workers – their happiness should be critically important to all of us, so it’s great to see that the vast majority of workers are leaving their shifts feeling good,” Deputy CEO Silvija Martincevic said in a press release. “Perhaps not surprisingly, we’re seeing worker sentiment is highest in industries that provide customers with products and experiences that make them happy, but the industries where we’re seeing higher levels of stress and frustration are equally important.”